Transforming Food Delivery with
Smart Automation
Our tailored digital solution helped Foodee, a fast-growing food delivery platform, unify restaurant management, online ordering, and delivery tracking — improving efficiency, reducing costs, and boosting customer satisfaction.
Client Background
- Foodee is an online food delivery and restaurant aggregator platform.
- Partners with 300+ restaurants across metro cities.
- Faced issues with manual order coordination, delayed deliveries, and customer support overload.
- Needed a centralized, automated system to manage operations, data, and delivery logistics in real time.
Key Challenges
Multiple restaurant dashboards and delivery apps caused confusion and duplication.
Manual rider allocation and route planning led to late deliveries and unhappy customers.
Lack of integrated communication channels slowed down response time.
No real-time insights into sales, delivery time, or restaurant performance.
Foodee Platform Implementation Approach
Results & Benefits
Average delivery time reduced by 35%.
Real-time tracking and faster support increased satisfaction scores.
25% boost in daily order volume due to automated workflows.
Timely payouts and performance analytics built trust among restaurant partners.
Platform handled a 300% traffic surge during festive seasons with zero downtime.
Real-time analytics helped teams make faster, smarter business decisions.
Key Takeaways
One platform for restaurants, riders, and customers.
Smart route optimization and automation reduce costs and errors.
Secure, scalable, and cost-effective system built for growth.
Ready to Build Your Food Delivery Platform?
Partner with Observance Solutions to develop a smart, scalable food delivery platform that automates operations, enhances customer experience, and maximizes business efficiency.